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Not all transactions go smoothly, and at times, consumers complain about the level of service they’ve encountered. By identifying the five most common complaints made by customers, you can take the steps to avoid potential problems with your own purchases in the future.

Internet Transactions
Online shopping usually makes life easier for everyone involved, but that doesn’t mean it’s always problem-free. While a majority of retailers are reputable, others may not deliver on all of their promises. One of the most common complaints is outrageous shipping costs. When using FreeShipping.com, complaints of this nature are reduced, as all participating companies are trusted retailers, and you can feel confident that you’ll get what you’re paying for, plus free shipping to boot!

Bricks-and-Mortar Retail Sales
Offline, issues with gift cards, coupons and merchandise quality are common. Double-check that coupons aren’t expired and read the fine print before purchasing a gift card for a friend or family member. You won’t have the benefits of FreeShipping.com’s great rating as a place that saves you money with many of the best online retailers when you buy products in stores, so take care in completing these steps.

Construction and Home Improvement
As a homeowner, when you need work done on your property, you will likely get an estimate before agreeing on a price and pay some of the total in advance. While many of these transactions go smoothly, some homeowners may feel ripped off after a paying a contractor who never actually begins the job (there are reality shows dedicated to chasing these people down!), and others end up with shoddy work. Construction and home improvement lawsuits that try to recoup some of these lost funds are becoming increasingly common.

Automobiles
Buying a new car is a big decision, and it is one that many people don’t make until they’ve properly researched the vehicle they want to buy. One good idea before buying any used car without a warranty, is to first have an independent mechanic inspect the vehicle.
When doing business online or in person, it is important for you as a smart consumer to be informed. Be aware of everything that you’re signing and what both you and the seller expect from the transaction.

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